Questions people ask before booking
Including the awkward ones. If yours isn't here, ask it directly — we'd rather answer it now than on your driveway.
Do you really come to my home?
Yes. The van parks at your address and the grooming happens inside it. You don't drive anywhere and your pet doesn't leave your street.
Do I need to provide water or electricity?
Tell us your setup when you book and we'll confirm what's needed for your address before the appointment, so nothing is a surprise on the day.
Where does the van park?
Any legal, safe spot close to your entrance. In gated communities, condos or buildings with a barrier, please arrange access for us in advance — that's the most common reason an appointment can't go ahead.
Can I stay and watch?
You hand your pet over at the van and take it back at the end. Most animals settle faster when their owner isn't visible, because there's nothing to try to get back to. If there's a reason you need to be present, tell us when booking.
How long does an appointment take?
It depends on the coat and the animal, not on a fixed slot. A short-coated dog that's used to grooming is quick; a heavy double coat, a matted coat or a nervous pet that needs breaks takes considerably longer. We'll give you a realistic window when we quote.
How much does it cost?
Every groom is quoted individually, because size, coat type, coat condition and temperament change the work enormously. Send us the details and you'll have a price before anything is booked.
My dog is badly matted. Can you save the coat?
Sometimes, and sometimes not. Brushing out a tight mat pulls on the skin with every stroke, and past a certain point it stops being kind. If the humane option is to clip short, we'll explain why and get your agreement first. The coat grows back.
Do you groom cats?
Yes. Cats are worked in short stages with breaks, and the session adapts to what the individual cat will accept. Some take a full bath, many don't. Lion cuts and comb cuts are available on request.
What if my pet won't let you finish?
We stop. You pay for what was done, not for the full service. Forcing a distressed animal through a groom might get one tidy coat, but it teaches the pet that grooming is something to fight, and that costs you every appointment after.
Do you sedate animals?
No. We are groomers, not veterinarians, and we don't administer any sedative. If your pet genuinely cannot be groomed while awake, that's a conversation for your vet.
Do you groom aggressive dogs?
Tell us honestly what your dog does and we'll tell you honestly whether we can take it on. Some dogs we can work with slowly; others aren't safe to handle without veterinary support. Being upfront costs you nothing — hiding it risks an injury and a cancelled appointment.
What about vaccinations?
Please have your pet's vaccination records available in case we ask for them.
How often should my pet be groomed?
It depends entirely on the coat. Some need a session every few weeks to stay ahead of matting; others are fine several times a year. We'll tell you what's realistic for your specific animal at the end of the first visit.
Is grooming the same as veterinary care?
No. Grooming is a cosmetic and hygiene service. If we notice something that looks wrong — a lump, an ear infection, irritated skin, a nail grown into the pad — we'll point it out so you can have your vet look at it. We don't diagnose or treat anything.
Still not sure?
Describe your pet in a couple of lines — breed, coat, age, and what usually goes wrong at a groomer. You'll get a straight answer about whether we're the right fit.
